The key to success? Sitting down for coffee
You won’t see Levi9 chase after new customers. Neither will you see us selling our services on TV or handing out flyers in the street – certainly not considering Dutch weather. We do not feel advertising and agressive sales is the path we want to take. We’d rather invest all our energy providing the best service to our customers and make sure they only have good things to say about us. By doing that, our customers become our ambassadors; they’ll tell their network about us, they might even take us along when they change company.
That’s how we grow – through quality relationships and striving to give our customers the best IT services they could get.
What do we do different? We ask questions. How are you doing? How’s the family? (We are very friendly indeed) But mostly, we take time to sit down and ask our customers about their company and their goals. We need to know how their business is doing, who are their competitors, what is their market, when do they plan to expand, why do they need us?
I personally always take the time to sit down with our customers and make sure to ask questions relevant to their situation. By understanding the way they see the market and their vision for the future, we often offer solutions that our customers didn’t consider yet. This allows us to come up with technical and organizational improvements and make sure they really serve our customer’s agenda. We don’t deliver standard software, we want to make sure you end up with software, which is beneficial for our customers and their end users.
To find a company that focuses a lot on close customer relations and is so keen on having face to face meetings is rare nowadays. But it’s only through getting to know our customers inside out that we can offer them services that will help them grow. Also, by understanding the journey they are about to take and validating a plan of action with them, we make sure we are on the same page when it comes to supporting their endeavours.
These interviews and workshops we have with our customers’ team are our best tools to bring impactful improvement to their businesses. So let’s sit down for coffee?
Debby Jansen CCO
