Incision
A brand
new scalable
cloud platform
For incision, a global online education and workflow platform for surgeons we built a new scalable platform using AWS Cloud native technologies with low latency content to users in developing countries.
The main purpose of the platform is to give surgeons access to shared experiences, skills and expertise, by providing tools to get a quicker and more thorough preparation for the OR.
The Solution
The platform has been moved to AWS and completely rebuilt to support future growth. The move of the platform and use of AWS managed services enabled Levi9 to quickly create the new platform and prevented existing users leaving the platform.
The Benefits
After the platform went live one of the benefits was that using managed services speeded up feature development and delivery, while improving maintainability and cost control.
“Levi9 has rebuilt our platform within six months, they have achieved this through their deep architectural knowledge."
— Elisabeth Stevens, Chief Operating Officer
Levi9 Smashes Giarte’s Outsourcing Performance Review Out Of The Park
Giarte is a leading research and consultancy agency, operating in the field of IT services and IT outsourcing. Its annual Outsourcing Performance (OP) is the most extensive benchmark study of IT managed services in the Netherlands.
We’re ecstatic to report that we’ve recently scored great results for the 9th year running in the 2020 Giarte Outsourcing Performance review.
As it turns out, customers rate us very highly when it comes to reliability, communication, skills, empathy, willingness, and openness. Not bad, huh?
This year’s theme was IT experience benchmark, and with our customer focus, it seemed like a match made in heaven!
Obviously, we’re thrilled with the news but we´re never one to rest on our laurels. That’s why we’ll continue to strive forward and keep improving in all areas. That’s just who we are!
Three Big Outcomes For Us
There were several key points about our performance that we were particularly proud of.
1) Trust We achieved very high marks on Reliability and 85% of customers would also recommend us.
The average Levi9 trust score is above our peer group of service providers. This score is curated from trust indicators such as reliability, communication, competence, empathy, willingness, and openness.
According to Debby Jansen, our Chief Customer Officer, “Trust is everything in this game. We treat trust as a currency. If it’s in short supply, then the team does poorly. If trust excels between our customers and us, we all have access to great talent, energy, and creativity. We’re able to innately understand our customers, their business, and build great relationships.”
2) Customer Focused Levi9 has taken third place in the Customer Focused category.
“Finishing third in a very competitive landscape is a big deal for us. We have daily collaborations with our customers, and by having a clear customer focus, we can now see it’s making a positive difference. Our goal for next year will be to reach the number one place!” says Debby.
3) Knowledgeable and Competencies We scored a whopping 83% in the Knowledgeable and Competencies section, an above-average score compared to our peer group.
Debby goes on to say, “We continuously invest in our people, offering them learning programmes and 360-degree mentorship opportunities where everyone can learn from everyone else. We also offer several online learning resources and certifications, as we believe learning never stops.”
How To Stay On Top When It Comes To Customers Debby, like all of us, is passionate about customer-centric culture.
“By looking at each score and focusing on the improvement areas from last year, we were able to increase our overall score, year-on-year. Giarte´s independent research and IT experience enables us to continuously improve ourselves,” she says.
“This year, 39 people responded from our customer list, which is a vast number and says a lot about our relationship with our customers. They are willing to participate and for that I am very grateful.”
One of the main reasons for participating in Giarte´s Outsourcing Performance report is to benchmark how we’re performing internally and externally, so that everyone understands the real story behind our business.
To The Future
Levi9’s healthy development over the past years has been a testament to all the hard work from all our levi niners. Because we’ve placed our customers at the heart of our strategy, we´re even more responsive to our customers’ needs.
Overall, this very positive result reflects Levi9´s confidence and customer-centric philosophy. We can take pride in how our customers express their appreciation – which is testament to all levi niners who work with passion every day to deliver the best possible result.
We would also like to thank all our customers who have placed great trust in us and all our levi niners over the years. That is a massive compliment to us all!
A Bit About Giarte
Since 2002, Giarte Research and OP have recorded customer organisations’ experiences of their IT service providers and currently works with around 42 service providers. They ask their customers all sorts of questions around collaboration, gain detailed insights and analysis on market position, and advise IT organisations on both the supply and demand side.
Accelerate your development
Serverless computing
How to accelerate your development?
By using cloud native technologies, you can accelerate speed of software development.
The industry is delivering new technologies that facilitate the pace of delivery. Cloud services are the biggest accelerators.
The clear advantages of serverless computing are:
- Lower cost
- Simplified
- Scalability
- Simplification
- Speed of delivery
The biggest accelerators
Cloud providers started offering capacity/infrastructure as a service (IaaS), then moved to offering more complex services such as platform and software as a service (PaaS/SaaS). Based on our Tech9 yearly survey we can evidently see that on-premise setups are dropping in favor of all 3 major cloud providers.
The next evolution of cloud services is Serverless computing where backend services are provided and charged based on as-used basis (FAAS, functions as a service).
The next layer of abstraction in software development.
The future of serverless continues to offer developers a path to delivering business value in use cases we couldn’t even imagine two years ago.
Strongly reduced OPS costs with serverless
Cost of running serverless vs running a Virtual Machine
Radically decreased development time
Serverless allows businesses to deliver customer value above and beyond the capability of the competition.
Case study
Accelerate development for incision
We developed a brand new platform that is scalable, delivers content with low latency to users in developing countries, and is build in the AWS cloud.
Walking The Talk With NetDialog: Open Communication Is Key To Success
Agility is a way of life for software and service providers like NetDialog – who work with some of the world’s biggest brands. To do this effectively, they rely on partners like Levi9 to help them keep pace. And does it work? Well, we’ve been working together for 15 years, so…
Custom applications are key to success for global enterprises, where there is no margin for error in today’s highly competitive markets. A major player in this fast moving and dynamic area is Utrecht-based NetDialog.
NetDialog provides a range of business solutions for an impressive list of 1,000 plus customers worldwide through major network service providers like AT&T and GTT.
Given the rapid pace of change and on-demand requests, NetDialog needs partners that are equally as flexible and quick to respond to often short-notice end user requirements: partners like Levi9 who can help end users gain full control over their applications and service delivery; allowing them to optimise and increase the efficiency of their ICT infrastructure.
Longstanding Collaboration
As a service provider, NetDialog offers a managed service to map the performance of the latest and most demanding networks, data centres, applications and chains.
To support the performance journey throughout the chain, NetDialog works in close cooperation with trusted partners.
That’s where Levi9 comes in. Essentially, we continue to support NetDialog as software architects – developing, building, and enhancing its products and solutions. The partnership between NetDialog and Levi9 stretches back to 2005 – and has largely involved the same teams working together: in particular, Tim Rühl, NetDialog’s VP of Engineering; and Dragan Gajic, our Delivery Director.
Levi9, primarily through the development team based in Novi Sad, Serbia, has helped build NetDialog’s flagship SaaS product: NetX – a platform that gives enterprises complete visibility and control of their applications across their WANs (Wide Area Networks) and private cloud environments.
Clear Communication
But, technical expertise aside for a moment, what is it that has kept the two teams working alongside each other for so long?
It wasn’t all plain sailing. When the financial crisis hit in 2009, work paused for nearly a year. However, when the worst was over, the two teams reconnected and picked up where they left off.
The key to this lasting relationship is open communication, shared expertise, and continuous learning.
Another key aspect to making sure that an agile, iterative approach takes precedence is the fact that the Levi9 team aren’t afraid to ask questions. If they need more information or if an aspect requires explanation, they simply ask for one.
This open relationship and interaction enables both partners to be agile and react quickly – to support product development and the rapid deployment of new integrations.
Regular reporting, communications, and face-to-face meetings – or now, in the post-COVID era, through online conferencing platforms such as Skype – keep NetDialog up to date on often complex and multi-layered projects.
Typically this includes development of WAN-specific deliverables such as Key Performance Indicators (KPIs), specific reports, actionable dashboards, and data visualization.
The Road Ahead
Post-pandemic, NetDialog plans to rollout other new products – and of course, sees Levi9 as playing a key role in the business’ future, as Tim Rühl explains:
“We have tonnes of ideas – time and resources permitting! The great thing about our relationship is that the Levi9 team can help with our business development strategies too. It’s hard to tell what will happen in 6 to 12 months, but it’s good to know Levi9 is by our side to help us respond to current changes.”
You can’t ask for a better endorsement than that.
Amazon Web Services
We are a AWS Advanced Consulting and AWS Well Architected Partner, which means that the partnership with Amazon Web Services is a strategic choice for us.
Amazon Web Services
The pace at which businesses embrace cloud technologies is accelerating. Cloud platforms such as Amazon Web Services are relentlessly creating new services that help developers to create software applications faster, cheaper, with less risk and with instant scalability. Digital companies such as Talpa Networks, Essent and PVH (Tommy Hilfigger/Calvin Klein) have teamed up with Levi9 Technology Services to decrease time-to-market, lower operational costs and to be prepared for almost limitless market growth.
Smart orchestration
We strongly believe that cloud is changing software development practices in a fundamental way. New technologies accelerate and simplify development.
Cloud services develop extremely fast and they offer:
- Scalability and flexibility in capacity and costs
- Pace and simplicity in development by using standard services and serverless technologies.
A wide range of services using AWS
Levi9 is offering the following services related to AWS:
- Architectural reviews using the Well-Architected Framework
- Native Cloud architecture
- Development using Serverless technologies
- Cloud Operations
- Deployment and Provisioning Automation
- Security assessments
- DevOps services
- Data & Analytics / Business Intelligence on AWS
Years of experience in various industries
Fintech and finance
Technology and innovation for challengers in the finance world
E-commerce
Growing revenues for electronic retail
Digital media and advertising
Programmatic web and data solutions for advertisers
Traffic and Transport
Intelligent Traffic Solutions, Mobility as a Service and Public Transport Solutions
Independent Software Vendors
Scale-up solutions for software companies
Digital platforms
Technology solutions for Digital Platforms
Telecom
IoT, Blockchain and Integration solutions
Industrial automation
Robust technology for industry-grade applications
Talpa Network
User experience and scalable solutions
Streaming, playback and website platforms developed with cutting edge technologies.
For Talpa Network, we deliver custom software solutions for the TV, Radio, Publishing and Shared services domains. For all these domains the main focus is on user experience and scalable solutions at the same time.
How we do it:
A data-driven approach ensures that product and software development are driven by end user needs
A Discovery-Delivery model gives opportunity for new ideas and experiments to be carried out, and if proven right, implemented to production environment. Starting from the customer side focused groups and tests, through refinement process, and all the way to Spikes, PoC and A/B testing implementation.
Technology orchestration means building custom made components on top of already present market solutions, so we are able to deliver custom solution within a short period of time, thus optimizing costs and time to market value.
Product Teams are organized in small functional areas focusing on specific part of the product (ex. API, Web,Mobile) enabling quick scaling and efficient collaboration. At the same time services are used across the entire development landscape and are supported by separate DevOps and Data teams.
Case Overview
An extensive software development force of professionals at Levi9 is using these key elements to deliver.
More than Tech Experts
Our expertise in an entire range of technologies and applications enabled us to develop robust, maintainable and scalable solutions for various domains. Our focus on agile processes and development process automation coupled with our core business values creates a strong and lasting relationship with Talpa.
AWS expertise
Leveraging our DevOps expertise and our AWS certified experts help creating efficient, scalable and reusable infrastructure that supports development and business needs.
Using Open Source
In our aim to further optimize costs we are always keeping an eye for latest and greatest open source libraries that can help us not only save some costs but speed up development as well.
Orchestrating technology
Development teams are using various 3rd party services and solutions that are integrated into custom products.
Learn how technology orchestration can boost your business
Get in touch with us and get to know our experts.
"LeviNiners are engaged and are seen as true colleagues. The partnership provides a lot of flexibility."
— Serge van Steensel, Chief Technology Officer